Reference

How q44 Operates Your Account Under Policy

Every account on q44 runs under a clear set of legal terms — covering how your data is stored, how disputes are handled, and what governs your use of the platform where local law in Pakistan permits.

Account TermsData Handling PolicyJurisdiction-Dependent AccessPrivacy RightsContact and Dispute Paths
q44 How q44 Operates Your Account Under Policy
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about your rights, a request to access your data, or a concern about how your account is being handled, our support team handles those requests directly. Raise a legal or policy query through any of the channels below and we will respond with the relevant policy detail and next steps.

Team online

Live Chat

Start a chat from your account dashboard to raise a policy or data question. Queries are handled in the order received and routed to the right team.

Email Support

For formal data requests or written records of a policy concern, email us directly. We confirm receipt and provide a written response within the timeframe required under applicable law.

Help Centre

Our help centre contains the current versions of all policy documents including terms of use, privacy policy, and cookie policy. Check there first for the latest text.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account security and the accuracy of the data we hold about you are obligations we take seriously. Below is a plain summary of how we operate across the four areas Pakistan users ask about most.

Data Retention

We retain your account data for as long as your account is active and for the period required under applicable law after closure. You can request a summary of what we hold at any time through email support.

Cookies and Tracking

We use cookies to keep your session active, remember your wallet preferences, and measure which sections of the platform you use most. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by a one-time password sent to your registered mobile number at login. Never share that OTP. If you suspect unauthorised access, freeze your account immediately from the security settings page.

Requesting Changes

To correct, update, or delete data we hold about you, contact support by email with your registered account details. We verify your identity before making any changes to your record.

Legal Questions We Hear Often

Below are the questions Pakistan account holders ask most about legal terms, data rights, and account policy on q44.

Access depends on local law and is available where local regulation in your region permits. Check the eligibility section of our terms or contact support if you are unsure about your situation.

We hold the details you provided at registration, your transaction history including JazzCash, Easypaisa and Raast activity, login records, and any support correspondence. Request a full summary by email.

You can request deletion of your data by contacting support via email. Some records must be retained for the period required under applicable law even after deletion, and we will explain which ones those are.

Start with live chat or email support. Most disputes are resolved at that stage. If not resolved directly, the terms of use set out the legal process applicable to your access point and region.

We update terms when regulatory requirements change. The revised version is posted with an effective date. Continued account use after that date constitutes acceptance of the updated terms.

An OTP sent to your registered mobile number is required at each login. If you receive an OTP you did not request, go to security settings and freeze the account immediately, then contact support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.