Reference

How q44 Handles Your Personal Information

When you open an account with q44, you share information with us — and we take that seriously. This policy sets out exactly what data we collect, why we collect it, how we store it, and what rights you have over it.

Account data protectionJazzCash, Easypaisa, Raast payment privacyYour right to access your dataClear data retention termsPakistan-region scope

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HOW WE PROTECT YOU

Data Security, Cookies and Account Retention

Security and transparency are not afterthoughts at q44 — they are built into how we operate. From SSL encryption on every account session to strict retention limits on payment records, here is what we actually do to protect your information.

SSL Encryption Every account session runs over SSL encryption. Data in transit — including payment confirmations from JazzCash and Easypaisa — is encrypted end-to-end and cannot be intercepted in plain text.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention Account and transaction records are held for as long as your account is active and for a defined period after closure, in line with applicable legal obligations in supported regions.

Access and Correction You have the right to request a copy of your personal data and to ask us to correct inaccurate records. Submit your request through live chat or email and we will verify your identity before responding.

What We Collect and Why It Matters

q44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you provide when creating your account — your name, email address, phone number and date of birth. When you deposit or withdraw using JazzCash, Easypaisa or Raast, we record transaction identifiers and amounts as part of our payment verification process; we do not

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store your wallet PIN or bank credentials. We also collect device and session data automatically, such as your IP address, browser type and the pages you visit within q44. This helps us keep your account secure and detect unusual access patterns. If you contact our support
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team, we keep a record of that conversation to resolve your query and improve service. We do not sell your personal data to third parties. Data shared with payment processors like JazzCash, Easypaisa and Raast is limited strictly to what those providers need to complete your
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transaction. We may share data with regulatory bodies where local law in Pakistan or an eligible region requires us to do so. Our legal basis for processing your data is the performance of a contract — your account relationship with us — and our compliance obligations
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where applicable.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, or if you have a concern about how we handle your information, our support team is the right starting point. We aim to respond to all data-related requests within a reasonable timeframe. You can reach us through any of the channels below — your query will be routed to the appropriate team.

Live Chat Start a live chat session from your q44 account dashboard. Describe your data request clearly and our team will confirm receipt and next steps.

Email Support Send your privacy query or data access request by email. Include your registered phone number so we can verify your account before actioning the request.

In-App Help Open the Help section inside the q44 mobile interface, select Privacy and Data, and submit your request directly. Confirmations are sent to your registered email.

Common Questions About Your Data at q44

These are the questions our Pakistan account holders ask most often about privacy. If your question is not covered here, contact us through live chat or email and we will respond directly.

We collect your name, email address, phone number and date of birth at registration. This information is used to verify your identity and manage your account relationship with us.

We record transaction identifiers and amounts to verify payments. We do not store your JazzCash PIN, Easypaisa password or Raast account credentials at any point.

Yes. Submit a data access request through live chat or email, include your registered phone number, and we will verify your identity before sending you a summary of your records.

Records are retained for a defined period after account closure, as required by applicable legal obligations in supported regions. We do not hold data longer than necessary.

We share only what payment processors like JazzCash, Easypaisa and Raast need to complete transactions. We do not sell personal data. Data may be shared with authorities where local law in Pakistan requires it.

Open a request via live chat or the in-app Help section under Privacy and Data. We verify your identity first, then action corrections or deletions within a reasonable timeframe.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSlot Extreme InfoJazzCash Easytopup

How q44 Handles Your Personal Information

Data Security, Cookies and Account Retention

Reach Us About Your Privacy Rights

Common Questions About Your Data at q44

01 What personal data does q44 collect when I create an account?

02 Does q44 store my JazzCash or Easypaisa wallet details?

03 Can I request a copy of all the data q44 holds about me?

04 How long does q44 keep my data after I close my account?

05 Does q44 share my data with third parties?

06 How do I ask q44 to delete or correct my personal information?

Privacy Policy

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