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Terms Conditions That Cover Your q44 Account

These terms set out what you can expect from us and what we ask of you when you open and use a q44 account — from depositing via JazzCash, Easypaisa or Raast through to placing a bet or spinning a slot.

JazzCash, Easypaisa & Raast deposits coveredPakistan-region eligibility appliesAccount security & wallet rules includedSports betting & casino terms in one placeSupport contact details inside

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HOW WE PROTECT YOU

Account Security and Your Rights Under These Terms

We handle your account data and wallet with a set of practices designed to keep your access secure and your information accurate. Here is what that looks like in practice.

Account Verification We verify identity before processing withdrawal requests. You will be asked to confirm the mobile wallet — JazzCash, Easypaisa or Raast — registered to your account before funds are released.

Data Retention We retain account and transaction records for as long as required under applicable law. You can request a summary of data we hold on you by contacting support through your registered email address.

Cookie Use We use session and preference cookies to keep you logged in and to remember your chosen language and display settings. No cookie on q44 is used to track activity outside our own domain.

Requesting Changes To update personal details, correct an account error, or request account closure, contact support via live chat or email. We process verified change requests within the timeframe stated in your confirmation message.

REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, our support team is here to help. Reach us through the channels below and we will respond as quickly as we can.

Team online

Live Chat

Open the chat widget inside your q44 account for the fastest response on wallet queries, transaction checks or any terms question you need answered quickly.

Email Support

Send detailed queries — including screenshots of JazzCash, Easypaisa or Raast transaction references — to our support address found in the Help section of your account.

Help Centre

Browse step-by-step account and payment articles in the Help Centre, accessible without logging in, for answers to common terms and policy questions.

What These Terms Actually Cover

q44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on q44, you agree to the conditions set out here. These terms apply to every part of your account: your wallet balance, any deposits or withdrawals processed through JazzCash, Easypaisa or Raast, your activity in the sportsbook and casino, and any communication

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you have with our support team. We may update these terms when our services change; we will notify you through your registered contact before material changes take effect. If you continue using the platform after a notified update, that counts as acceptance. You are responsible for
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reading the version current at the time you act. Certain features — including specific game categories and payment options — are available only where local law in Pakistan permits; eligibility is your responsibility to confirm. We do not accept accounts from regions where access to this
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type of service is prohibited. Any funds held in your q44 wallet at the time of account closure will be returned through the payment method used for your most recent deposit, subject to verification. Disputes about transactions processed through JazzCash, Easypaisa or Raast should be raised
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with our support team within 30 days of the transaction date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

Here are the questions we hear most often about the terms governing your q44 account, answered clearly.

Yes. The same account terms apply across every section — cricket betting, live casino tables, slots and crash games all fall under the same conditions you accepted when opening your account.

No. We notify you through your registered contact details before any material change takes effect. Continuing to use your account after that notice counts as your acceptance of the updated terms.

Verified balances are returned via the payment method used for your last deposit — JazzCash, Easypaisa, Raast or bank transfer — after identity checks are complete.

Contact support within 30 days of the transaction date and provide the reference number from your JazzCash or Easypaisa app. We will investigate and respond with our findings.

Account access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using this platform complies with the rules that apply to you.

Send a request from your registered email address to our support team. We will confirm receipt and provide your data summary within the timeframe set out in our privacy policy.

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